Domain Names

Call Us: Tel. 0121 358 3363 or Tel. 01869 346322 or Tel.01869 660032 - Email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cotact details

•         15, Broomhill Close, Great Barr, Birmingham, B43 5BT

             01213583363

             This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Nominet is the Central registry of .co.uk domains. When you register a .co.uk with Wellspotted you agree and enter into an agreement with Nominet the terms of which can be found here. www.nominet.org.uk/go/terms 

 

Complaints and escalation process 

 

T&C’s for registrants including Nominets domain name registration T&C’s:http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

 

 

Complaints and escalation process 

 

Wellspotted policy on renewal and expiry of domain names, complaints and abuse

              Customer Service commitments detailing expected response times and how long it usually takes to resolve issues – Please see below.

Please contact Wellspotted using one of the contact methods above, outside of office hours please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Wellspotted will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

             If you wish to raise a complaint about Wellspotted and or any  abuse you have received (phishing scams, spam emails etc), please contact us at domains @wellspotted.co.uk with as much detail about the abuse. We will investigate your complaint immediately.

 

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

 

 

Information (Key terms) 

Wellspotted will provide you with an invoice for any renewal of a domain 30 days before it is due to be renewed which will be paid within 7 days from date of invoice, failure to do so could mean that the domain will be suspended through none payment.

We will 
acknowledge receipt of contacts from your customers within no more than 5 working days

 

We make no charge for domains transferred into or transferred away from Wellspotted (this only applies to all Nominet Domains. All international domains will incur a charge which usually comes by way of an extra years registration)

 

 All domains are renewed on an Bi-annual basis, we will send out an Invoice emails 30 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. Wellspotted take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.  Alternatively Wellspotted can set your domain to auto renew, this can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance. 

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £XX + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Wellspotted will not guarantee the renewal of a domain name.

 

If domains are auto renewed or manually renewed, can you make sure your renewal email contains a statement saying: Renewal of a domain name are subject to the registrars and the registries terms and conditions (add link to T&C’s). 

 

Contract termination and transfers out.
 
If you no longer wish to carry on with your contract with Wellspotted, please email Wellspotted no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, Wellspotted will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in Wellspotted ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Apple I-Phone 6

iphone6

 

Handset monthly from £23

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our Privacy Policy.

I accept cookies from this site

EU Cookie Directive Plugin Information